Guidance Center

Before you pay

Your 30% deposit is refundable until you approve your lyrics. After lyric approval, the deposit becomes non-refundable—even if your song has not yet been created. Once you approve your song preview, payments are non-refundable for a change of mind.

If you change your mind

1. Before any approval or final receipt

   A standard full refund requires all of the following: no lyrics approved, no preview or song approved, and no final song received or accepted. The refund is the amount actually paid, less any amount already refunded. Pending refunds are reserved while confirmation is awaited.

2. After lyric approval, before preview approval

   The 30% deposit is non-refundable, even if music creation has not started. If only the deposit was paid, the standard refund is $0. Your unpaid 70% balance is not automatically charged when you cancel.

   If an earlier or inconsistent order contains extra payments before preview approval, the owner will review them individually. This policy does not promise a 70% refund.

3. After preview approval

   Payments toward the approved song are non-refundable for a change of mind, including the remaining balance once paid. The same applies after the final song is received or accepted following the required approval and payment.

Your choices remain explicit

Opening your room, reading lyrics, listening to a preview, or an owner uploading a file does not count as approval. Approval uses the confirmation action in your private room and records the exact version you approve.

Song approval and balance payment are separate actions. Final files unlock only after the required approval and full payment.

Revisions and exceptional review

Your song includes up to two revisions. Using both does not restore deposit-refund eligibility after lyric approval. You may still request exceptional owner review.

Billing errors, duplicate charges, non-delivery, service failures and legally required remedies remain available for owner review. This change-of-mind policy does not override applicable consumer rights.

How to request help

Open My Song, enter your private access code, and choose “Cancellation or payment help.” You can explain the issue and see the payment and approval records relevant to your request.

A request pauses further approvals and new payments. It does not issue a refund. Only the owner can initiate a refund on the selected order. Refunds are shown as pending, successful or failed according to payment-provider confirmation; your bank may take additional time to display returned funds.